CUSTOMER SATISFACTION SURVEY
Effective: March 31, 2006
Arnco has a quality control program in accordance with the ISO 9001:2000 Standard. We are required to gather input from our customers regarding their satisfaction (or dissatisfaction) with the products and the services that we provide. As a valued customer, we would greatly appreciate it if you would take a few minutes of your time to answer the questions below.
Please select one response to each question. When you have completed the form, please click on the Send button.
1.
In dealing with our sales department, how would you rate their knowledge of our products and services?
Poor Fair Satisfactory Above Average Excellent
2.
How would you rate the turnaround time of your orders?
3.
How would you rate the quality of the work received from Arnco?
4.
Are orders received with all required documentation?
5.
How would you measure our on-time delivery?
6.
If you have a customer complaint about a product or service, how would you rate our handling of the situation?
7.
What is your overall satisfaction level with Arnco?
If you have any comments or questions, please include below:
